At Gulf Diesel Services, we are dedicated to ensuring the satisfaction of our customers. If you’re not completely satisfied with your purchase, we’re here to assist you. Please review our comprehensive return policy below:
Eligibility for Returns
- Returns must be initiated within 14 calendar days of receiving your item.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Custom orders and special parts may not be eligible for return. Please contact our customer support team for clarification on specific items.
Restocking Fee
- All returned items are subject to a 30% restocking fee, which will be deducted from your refund amount.
Return Process
- To initiate a return, please contact our customer support team at 972-602-8100.
- Our team will provide detailed instructions on completing the return process.
- You will be responsible for covering the shipping costs associated with returning the item.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days, and the credit will be automatically applied to your original method of payment.
Non-Returnable Items
Certain items are non-returnable due to their nature, including but not limited to:
- Custom or special order parts
- Electronic components that have been installed
- Items that have been modified or damaged after delivery
Contact Us
If you have any questions or need clarification about our return policy, please don’t hesitate to contact us.